What is involved in Process Mapping?
Step 1: Select the process
What is the reason for creating the process map? What is the need or the problem within the business?
Step 2: Set realistic expectations
Set realistic boundaries and ensure the scope of the project is manageable.
In order to see how to make changes the current process needs to be observed and properly documented. This will identify all the parameters that are involved in your business like the equipment, staff, suppliers, partners etc.
Step 3: Focus on the role
Based on the systems and roles, you can look at accurate procedures, scheduling, departmental responsibility, estimated times, tolerances and expected outcomes.
Step 4: SOPS
Creating a ‘Standard Operating Procedures (SOP)’ a bespoke procedure and workflow for your business
Step 5: Analyse and review
Next we review the performance of the process. How does the process work in the real world. When approached with flexibility in mind, the process can be adapted to allow for improvements and growth